Skip to main content

About customer service

 Have you ever had your luggage being lost by the airline company?

It's terrible experience. Especially if you are visiting someone and you are bringing gifts. Even worse, if you know that in one day you need to move to a different place.

In EU, even though there must be some sort of compensation, it is very hard to figure out what you need to do. And on top of that, it is even more inconvenient to send that gift to your friend once you receive your luggage.

The airline companies must find a better logistic way to sort this kind of problems! But until they treat every case with the same urgency, the travelers will treat every airline company the same way.

No wonder why more and more travelers don't even care about airline brand and service, but only about the price.

The moral of the story is if you don't know how to support your customer when the things are worse for them, don't expect them to do something for you too!



Popular posts from this blog

The messy meeting

When you know there will be a messy meeting and there is nothing you can do about it, the best thing to do is to avoid it. Messy people produce messy meetings, and they take the time and the energy of everyone who is part of it. That is why instead of being part of this drama, find a better team and better meetings to invest your precious energy.

The recovery day

 What to do once all the presents are opened? Should we just move forward with our goals? As I wrote about recovery day after flying long distance. It is important to plan a recovery day after the holidays. This is your guilty free time.

New year preparations

 I stopped preparing for things since August this year. I decided to go with the flow. With no plans for the New Year, today I received an invitation to a party. Seems like not having any plan was the best plan in the end.